System Protocols

No. Legates Gilt is strictly an autonomous B2B SaaS infrastructure provider, not an OTA. Unlike traditional OTAs, we do not list guest inventories, hold consumer funds, set room pricing, or interfere with hotel guest relationships. We act exclusively as a direct-to-hotel digital middleware layer that automates secure settlements.

Because our system operates on a zero-retention and zero-liability framework. Hotels retain 100% control over their branding, guest databases, cancellation policies, and legal folios. We merely supply the underlying software rails and Stripe Connect routing to ensure instantaneous, direct settlements.

All transactions are routed directly to the hotel's connected Stripe merchant account. Our Stripe Connect infrastructure programmatically splits the transaction in real time—delivering the hotel's revenue share directly to their merchant ledger while routing the 13% SaaS infrastructure fee to Legates Gilt. Funds never sit in a pooled third-party corporate account.

The 13% fee covers our autonomous SaaS infrastructure and routing architecture. Standard Stripe processing fees for merchant card acquisition apply separately according to Stripe's regional rates, ensuring complete transparency with zero hidden deductions.

The fixed annual SaaS maintenance fee covers high-level system security protocols, uninterrupted smooth node performance, encrypted digital vault storage for audit-proof invoicing, and verified Stripe payment gateway safety. It is collected upon onboarding to activate your node for 365 days.

No, we do not perform silent auto-debits. We give you full control. Official renewal reminder notices will be systematically delivered via email 14 days and 1 day prior to your account's expiration date. You can choose to renew for RM 100/year to continue services, or terminate. If an account is not renewed by the expiration date, the node is immediately deactivated and all vault data is permanently purged in compliance with our Zero Data Retention standard.

Legates Gilt acts as a stateless routing middleware. Guest reservation payloads and payment tokens pass through secure encrypted channels directly to your hotel node and Stripe. Our servers purge all transactional metadata instantly after the cryptographic verification and fee split are successfully executed.

Our decentralized node architecture relies on redundant multi-region edge servers via Vercel and Cloudflare. If an isolated edge node encounters latency, the transaction queue pauses safely without executing incomplete settlements, preventing double bookings or orphaned financial entries.

Standard email-password authentication is vulnerable to credential stuffing and brute-force attacks. Requiring a cryptographically secured Unique Registration ID alongside verified institutional email ensures absolute cryptographic isolation between independent hotel nodes.

It means your inventory updates, pricing structures, and incoming revenue logs sync across your dashboard instantly with zero database lag, allowing seamless multi-terminal management without manual batch reconciliation.

Because funds settle directly into your hotel’s merchant vault, all cancellation requests and refund policies are managed solely by your property management rules. You retain full autonomy to execute refunds directly through your Stripe dashboard.

No. Legates Gilt is a fully managed, serverless cloud SaaS ecosystem hosted on secure global edge networks. Your hotel requires zero physical hardware infrastructure, local servers, or dedicated IT personnel.

Node credentials and Unique Registration IDs are provisioned securely following institutional verification. Activation details are dispatched to your verified administrative email address.